Cookie Policy

Learn how we use cookies to enhance your browsing experience on Nexaphyx.com while respecting your privacy choices.

Digital privacy and cookie policy illustration

Last updated: October 2023

Introduction

At Nexaphyx, we are committed to providing you with a seamless and personalized online experience while ensuring transparency about how we collect and use information through cookies. This Cookie Policy explains what cookies are, how we use them on our website (nexaphyx.com), and how you can control your cookie preferences.

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences, improve functionality, and provide relevant content. By using our website, you consent to the use of cookies in accordance with this policy, unless you have disabled them through your browser settings or our cookie preference tool.

We take your privacy seriously and comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our cookie practices are designed to balance user experience with privacy protection, ensuring that we only collect and use data necessary for our legitimate business purposes.

This policy covers all cookies used across our website, including those set by third parties. We regularly review our cookie usage to ensure it remains appropriate and up-to-date with best practices and legal requirements.

How We Use Cookies

We use different types of cookies for various purposes to enhance your experience on our website. Cookies help us provide essential functionality, improve performance, and deliver personalized content. Below, we categorize our cookies and explain their specific uses:

Strictly Necessary Cookies

These cookies are essential for the basic functioning of our website and cannot be disabled. They enable core features such as secure login, shopping cart functionality, and navigation between pages. Without these cookies, our website would not work properly.

Specific uses include:

  • Maintaining your shopping session and cart contents
  • Remembering items you've added to your wishlist
  • Ensuring secure areas of the website are protected
  • Processing orders and payments securely
  • Providing customer support chat functionality

These cookies do not store personal information and are automatically deleted when you close your browser.

Performance and Analytics Cookies

Performance cookies help us understand how visitors interact with our website by collecting anonymous information about usage patterns. This data helps us improve our website's performance, identify popular content, and fix any technical issues.

Information collected includes:

  • Pages visited and time spent on each page
  • Traffic sources (how you found our website)
  • Device and browser information
  • Error messages and loading times
  • Geographic location (country level only)

We use Google Analytics to collect this information. Google Analytics respects the Do Not Track setting in your browser and provides opt-out options.

Functional Cookies

Functional cookies enhance your browsing experience by remembering your preferences and settings. They allow us to provide personalized features and improve usability.

Examples of functionality include:

  • Remembering your language preference
  • Saving your login details for future visits
  • Customizing product recommendations
  • Storing your location for delivery estimates
  • Remembering your recently viewed products

These cookies are not essential but significantly improve your user experience.

Marketing and Advertising Cookies

Marketing cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They help us show you products and offers that may interest you based on your browsing behavior.

How they work:

  • Tracking which pages you've visited
  • Measuring ad campaign performance
  • Showing personalized product recommendations
  • Limiting how often you see the same advertisement
  • Retargeting relevant products across our website

We only use marketing cookies with your explicit consent and comply with advertising industry standards.

Third-Party Cookies

Some cookies on our website are set by trusted third-party services that we integrate to enhance functionality and provide additional features. We carefully select these partners and ensure they comply with data protection standards.

Third-party services we use:

  • Google Analytics: Provides website analytics and performance insights. Google respects user privacy and offers opt-out options.
  • Social Media Platforms: Facebook, Instagram, and Twitter cookies enable social sharing buttons and help us understand social engagement.
  • Payment Processors: Secure payment gateways like Stripe or PayPal use cookies to process transactions safely.
  • Content Delivery Networks: Services like Cloudflare use cookies to optimize website loading speeds and security.
  • Customer Support: Live chat services may use cookies to maintain conversation history and improve service quality.

These third parties have their own privacy policies, and we recommend reviewing them to understand how they handle your data. We do not control these cookies, but we ensure our partnerships align with our privacy commitments.

If you disable third-party cookies, some features like social sharing or advanced analytics may not function properly, but core website functionality will remain intact.

Your Cookie Choices

You have full control over how cookies are used on your device. You can manage your cookie preferences through several methods, and we respect your choices at all times.

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to accept or reject non-essential cookies. Your choice is stored locally on your device and remembered for future visits.

Browser Settings

You can control cookies through your web browser settings. Most modern browsers allow you to:

  • Block all cookies
  • Block third-party cookies
  • Delete existing cookies
  • Receive notifications when cookies are set

Instructions for popular browsers:

  • Google Chrome: Settings > Privacy and security > Cookies and other site data
  • Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
  • Apple Safari: Preferences > Privacy > Manage Website Data
  • Microsoft Edge: Settings > Cookies and site permissions

Mobile Devices

On mobile devices, you can manage cookies through your browser app settings or device privacy settings. The process is similar to desktop browsers but may vary by device manufacturer.

Impact of Disabling Cookies

Please note that disabling certain cookies may affect your browsing experience:

  • Strictly necessary cookies cannot be disabled as they are required for basic functionality
  • Disabling performance cookies may limit our ability to improve the website
  • Functional cookies enhance usability, so disabling them may require you to re-enter preferences
  • Marketing cookies are optional and disabling them won't affect core website functionality

If you experience issues after changing your cookie settings, please contact us for assistance.

More Information

For more detailed information about cookies and online privacy, we recommend the following resources:

  • All About Cookies: www.allaboutcookies.org - Comprehensive guide to cookies and online privacy
  • ICO (UK Information Commissioner's Office): ico.org.uk - UK-specific guidance on cookies and GDPR
  • Your Online Choices: www.youronlinechoices.com - Tools to control online behavioral advertising
  • GDPR.eu: gdpr.eu - Information about cookies under GDPR

These resources provide additional context and tools to help you make informed decisions about your online privacy.

We stay updated with the latest developments in cookie technology and privacy regulations to ensure our practices remain current and compliant.

Contact Us

If you have any questions about this Cookie Policy, our use of cookies, or wish to exercise your data protection rights, please don't hesitate to contact us. We're here to help and ensure your privacy concerns are addressed.

Contact Information:

  • Email: [email protected]
  • Phone: +44 70 5199 1263
  • Address: 418 Church Street, Birmingham, B3 2DY, United Kingdom

Our data protection team will respond to your inquiries within 30 days as required by GDPR. We take all privacy concerns seriously and will work with you to resolve any issues.

For cookie-related technical support or if you need assistance managing your preferences, please provide details about your browser and device when contacting us.

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

  • Update the "Last updated" date at the top of this page
  • Post a notice on our website highlighting the changes
  • Send an email notification to subscribers if the changes affect their rights

We encourage you to review this policy regularly to stay informed about how we use cookies. Continued use of our website after policy updates constitutes acceptance of the revised terms.

If you have any concerns about policy changes, please contact us using the information provided above.