Terms & Conditions

Please read these terms and conditions carefully before using our website or purchasing our products.

Introduction

Welcome to Nexaphyx. These Terms and Conditions ("Terms") govern your use of our website (www.nexaphyx.com) and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our products.

Nexaphyx is committed to providing high-quality natural supplements and skincare products. These Terms outline the rules and regulations for the use of our website and the terms under which we sell our products. We reserve the right to modify these Terms at any time, and any changes will be effective immediately upon posting on our website.

These Terms apply to all visitors, users, and customers of Nexaphyx. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Website Use

You may use our website for lawful purposes only. You agree not to use our website in any way that violates any applicable local, national, or international law or regulation. This includes, but is not limited to, using our website to transmit or post any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.

All content on our website, including text, graphics, logos, images, and software, is the property of Nexaphyx or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, display, or create derivative works of our content without our prior written consent.

You are responsible for maintaining the confidentiality of your account and password, if applicable, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

We reserve the right to terminate your access to our website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users or us.

While we strive to provide accurate and up-to-date information, we do not warrant that our website will be uninterrupted or error-free. We are not responsible for any damages arising from your use of our website.

Product Information & Sales

We make every effort to display our products accurately on our website. However, we cannot guarantee that the colors, images, or descriptions of our products are completely accurate or that your device will display them correctly. Product information, including ingredients and benefits, is provided for informational purposes only and is not intended as medical advice.

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product information, or payment issues. If we cancel an order, we will notify you and refund any payment made.

Prices are subject to change without notice. We accept various payment methods, including credit cards, debit cards, and PayPal. All payments must be made in full before we process your order. We use secure payment processing to protect your financial information.

Shipping costs and delivery times vary depending on your location and the products ordered. We aim to deliver within the estimated timeframe provided at checkout, but we are not responsible for delays caused by postal services or other factors beyond our control.

Ownership of products passes to you upon delivery. Risk of loss or damage to products passes to you upon delivery to the carrier. We recommend that you inspect your order upon receipt and contact us immediately if there are any issues.

Our products are intended for adult use only. If you are under 18, you must obtain parental consent before purchasing. We do not sell products to minors.

Returns & Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your product, you may return it within 30 days of receipt for a full refund or exchange, subject to the following conditions:

  • The product must be in its original, unopened packaging.
  • You must provide proof of purchase.
  • Custom or personalized products are not eligible for return.
  • Opened products may be eligible for return at our discretion, but refunds may be subject to a restocking fee.

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with a return authorization number and shipping instructions.

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs for returns are the responsibility of the customer unless the return is due to our error.

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or full refund at no cost to you.

Refunds for digital products or services are not available once the product has been delivered or the service has been performed.

Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not provide medical advice, diagnosis, or treatment. Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary, and you should consult with a healthcare professional before using our products, especially if you have any medical conditions or are taking medications.

The information on our website is for educational purposes only and is not a substitute for professional medical advice. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

We do not warrant that our products will meet your specific requirements or that the operation of our website will be uninterrupted or error-free. We are not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

Limitation of Liability

In no event shall Nexaphyx, its directors, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website or products, whether based on contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of such damages.

Our total liability to you for all claims arising from or relating to your use of our website or products shall not exceed the amount paid by you for the products or services in question.

This limitation of liability applies to the fullest extent permitted by law in your jurisdiction. If any portion of this limitation is found to be unenforceable, the remainder shall remain in full force and effect.

You agree to indemnify and hold Nexaphyx harmless from any claims, losses, or damages arising from your use of our website or products, your violation of these Terms, or your violation of any rights of another.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms constitute the entire agreement between you and Nexaphyx regarding your use of our website and supersede all prior agreements and understandings.

Accessibility Statement

Nexaphyx is committed to making our website accessible to all users, including those with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

If you encounter any accessibility issues or have difficulty using our website, please contact us at [email protected]. We will make reasonable efforts to address your concerns and improve the accessibility of our website.

We regularly review and update our website to ensure it remains accessible. If you have suggestions for improving accessibility, we welcome your feedback.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

  • Email: [email protected]
  • Phone: +44 70 5199 1263
  • Address: 418 Church Street, Birmingham, B3 2DY, United Kingdom

We aim to respond to all inquiries within 24-48 hours during business days.

Last Updated: October 2023

By continuing to use our website or purchase our products, you acknowledge that you have read, understood, and agree to these Terms and Conditions.